Terms and Conditions

Website standard terms and conditions

Effective Date: 1 January 2026

Welcome to Superfly (www.superflyco.com), operated by Vitalvibe Brands Pvt. Ltd., having its registered office at BLDG 8, S NO 3, HISSA NO 11, Eves Garden, Eves Garden, Baner road, Baner, Pune - 411045 (referred to as “Superfly”, “we”, “us” or “our”). By accessing this website, browsing it, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website.

1. Eligibility
• You must be legally capable of entering into a binding contract under applicable Indian law.
• You agree to provide accurate, current and complete information while placing an order or contacting us.
• You may use this website only for lawful purposes.

2. Products
• Superfly offers personal care and related consumer products for sale through this website.
• We make reasonable efforts to ensure that product descriptions, images, pricing, ingredients, directions and other details are accurate. However, minor variations, packaging updates, typographical errors or display differences may occur.
• Our products should be used only in accordance with the directions provided on the packaging or website. Nothing on this website should be treated as medical advice.

3. Orders
• All orders placed on the website are subject to acceptance and availability.
• We reserve the right to refuse, cancel or limit any order for reasons including product unavailability, suspected fraud, pricing or listing errors, bulk/reseller behaviour, or payment issues.
• An order confirmation does not automatically mean that the order has been finally accepted for fulfilment.

4. Pricing and Payment
• All prices are listed in Indian Rupees unless otherwise stated.
• Applicable taxes, shipping charges or other charges, if any, will be displayed at checkout.
• Payments are processed through third-party payment service providers. By making a payment, you also agree to the terms of the relevant payment partner.

5. Shipping and Delivery
• We aim to process and dispatch orders within reasonable timelines.
• Delivery timelines are estimates and may vary based on location, courier performance, public holidays, operational constraints or circumstances beyond our control. 
• You are responsible for providing a complete and accurate shipping address and contact details.

6. Returns, Refunds and Replacements
• Returns, refunds and replacements are governed by our Refund & Return Policy, which forms part of these Terms.

7. Acceptable Use
• You agree not to misuse the website, interfere with its security or functioning, upload malicious material, scrape content, or use the website for unlawful, fraudulent or abusive purposes.

8. Intellectual Property
• All content on this website, including brand names, product names, logos, text, images, graphics, design elements and other materials, is owned by or licensed to Superfly and is protected by applicable intellectual property laws. 
• You may not copy, reproduce, distribute or commercially exploit any content from the website without prior written permission.

9. Third-Party Services
• The website may use or link to third-party services such as payment gateways, courier partners, analytics providers and social media platforms. We are not responsible for the content, availability or policies of such third-party services.

10. Disclaimer
• The website and products are provided on an “as is” and “as available” basis to the extent permitted by law. 
• We do not guarantee that the website will always be uninterrupted, secure or error-free. 
• Nothing in these Terms limits any rights available to consumers under applicable law.

11. Limitation of Liability
• To the maximum extent permitted by law, Superfly shall not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.• Our total liability in relation to any claim shall not exceed the amount actually paid by you for the relevant order.

12. Privacy
• Your use of the website is also governed by our Privacy Policy.

13. Grievance Redressal
• For any complaint, concern or grievance regarding orders, products, payments, refunds or website use, you may write to support@superflyco.com. 
• Grievance Officer: Kaustubh Deshmukh, Director 
• Address: BLDG 8, S NO 3, HISSA NO 11, Eves Garden, Eves Garden, Baner road, Baner, Pune - 411045 
• We aim to acknowledge consumer complaints within 48 hours and resolve them within 30 days, subject to the nature of the issue and the information required.

14. Governing Law and Jurisdiction
• These Terms are governed by the laws of India. Subject to applicable consumer law, courts at Pune, Maharashtra shall have jurisdiction over disputes arising from or relating to these Terms or the use of this website.

15. Changes to These Terms
• We may update these Terms from time to time. The revised version will be posted on this page with the updated effective date.