Privacy Policy

 

Effective date: 2022-09-01

This Privacy Policy explains how Vitalvibe Brands Pvt. Ltd., operating the Superfly website at www.superflyco.com, collects, uses, stores and protects personal data when you visit the website, place an order, contact us or otherwise interact with us.

1. Who We Are
• Superfly is operated by Vitalvibe Brands Pvt. Ltd..
• Registered Address: BLDG 8, S NO 3, HISSA NO 11, Eves Garden, Eves Garden, Baner road, Baner, Pune - 411045
• Email: support@superflyco.com

2. Information We Collect
• We may collect personal data that you provide directly, such as your name, email address, mobile number, billing address, shipping address, order details and any information you share while contacting support.
• We may also collect certain technical information automatically, such as IP address, browser type, device information, pages visited and cookie-related data.
• We may receive limited transaction, delivery or analytics information from payment, logistics and technology partners.

3. How We Use Your Information
• To process and fulfil orders.
• To send order confirmations, shipping updates, delivery confirmations and service-related communications.
• To respond to support requests, refund requests or complaints.
• To improve our website, products, customer experience and operations.
• To detect fraud, misuse or security issues.
• To comply with legal, tax, accounting and regulatory obligations.
• To send promotional communications where permitted or where you have consented.

4. Consent and Lawful Use
• Where required, we process personal data on the basis of your consent, your voluntary submission of information for a specified purpose, the need to fulfil your order or request, compliance with legal obligations, or other lawful grounds available under applicable law.
• If you withdraw consent for a specific purpose, we may stop processing data for that purpose unless we are otherwise required or permitted to retain it.

5. Sharing of Information
• We may share personal data only as reasonably necessary with payment processors, courier and logistics partners, technology and hosting vendors, analytics or communication service providers, professional advisers, or government and regulatory authorities where legally required.
• We do not sell your personal data for monetary consideration.

6. Cookies and Tracking
• We may use cookies and similar technologies to keep the website functional, understand usage patterns and improve performance and marketing effectiveness. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

7. Data Retention
• We retain personal data only for as long as reasonably necessary for order fulfilment, support, refund handling, fraud prevention, legal compliance, record-keeping and dispute resolution.

8. Data Security
• We use reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, disclosure, alteration or loss. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights
• Subject to applicable law, you may request access to, correction of or erasure of your personal data, withdraw consent where processing is consent-based, or raise a grievance by writing to support@superflyco.com.

10. Children’s Data
• Our website is not intended for independent use by children for purchases. If you believe that personal data relating to a child has been shared with us improperly, please contact us so we can take appropriate steps.

11. Cross-Border Processing
• Some service providers may process or store data on servers located outside India. Where applicable, such processing will be subject to appropriate safeguards and applicable legal requirements.

12. Grievance Contact
• Grievance Officer: Kaustubh Deshmukh, Director
• Email: support@superflyco.com
• Address: BLDG 8, S NO 3, HISSA NO 11, Eves Garden, Eves Garden, Baner road, Baner, Pune - 411045

13. Changes to This Policy
• We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.